Returns and Refunds Policy

At XERIVANO, customer satisfaction is our priority.

Return Eligibility

Returns are accepted within 14 days after delivery.

Returned products must:

• Be unused and unworn.

• Be returned in the original packaging.

• Include all accessories and tags.

• Include proof of purchase.

• Be in resalable condition.

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale products.

• Personalized or customized items.

• Gift cards.

• Products damaged due to misuse or improper care.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

• Order number

• Photos of the product

• Photos of the shipping package

• Description of the issue

After review, we will provide a replacement or refund where appropriate.

Return Process

1. Contact Customer Support.

2. Receive return authorization.

3. Ship the approved return.

4. Product inspection.

5. Refund or replacement processed.

Returns sent without authorization may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been inspected.

Original shipping charges are non-refundable unless the return results from our error.

Contact

Email: askme@xerivano.com