Shipping Policy

Welcome to XERIVANO. We are committed to delivering high-quality children's footwear safely and efficiently to customers around the world.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During holidays or promotional events, processing may require additional time.

Shipping Destinations

We currently ship to:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most European countries

• Selected international destinations

Estimated Delivery Time

• United States: 7–15 business days

• Canada: 7–15 business days

• United Kingdom: 7–15 business days

• Australia: 7–15 business days

• Europe: 7–18 business days

• Other Countries: 10–20 business days

Delivery estimates may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated during checkout based on the destination and selected shipping method.

Free shipping promotions may be available for qualifying orders.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become active.

Customs & Import Duties

International orders may be subject to customs duties, VAT, or import taxes imposed by the destination country. These charges are the customer's responsibility.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact our support team. We will assist you in working with the shipping carrier.

Contact

Email: askme@xerivano.com